It’s very simple…if you are not happy with any of your purchases here at Alexanbook.com. You can request a full refund within the following timelines:
ebook submission: within 5 days of purchase
ebook highlighted listing: within 5 days of purchase
ebook homepage feature: anytime prior to 48hours of the commencement date of your homepage feature
ebook newsletter inclusion: anytime prior to 48hours of the upcoming weekly newsletter (sent each Tuesdays)
If you cancel your order before it is shipped, which is usually within 2 business days, we should be able to grant you a full refund right then.
If your order has already been shipped, you will need to send it back to us at your own expense. When we receive the returned order, we will then issue you a full refund of your original purchase.
To request a refund please contact us as within the timeframes provided above. Please add your Transaction #, found in the email receipt either Google Checkout or PayPal would have provided you in order for us to promptly issue your refund.